I submitted an investment, but how come no funds have been taken from my account?
If you have submitted an investment but funds have not yet been pulled from your account, there are a couple reasons that this might be the case:
- If you paid with a credit card, your card will not be charged until the company conducts a disbursement of funds. The company will post an update notifying all investors of the disbursement.
- The company has exceeded their maximum funding goal and is oversubscribed. Investments are accepted on a first come first serve basis, and can take some time to resolve. StartEngine will contact you directly with an update on your investment.
- The company has not yet reached its minimum funding goal, or their escrow account is not open. StartEngine only pulls funds from an investor’s account once the company has exceeded their minimum funding goal and the escrow account has been opened. It normally takes less than 48 hours from when they reach their minimum funding goal.
- If you have chosen to pay via wire and have not yet received an email with the instructions, the company has not yet reached their minimum funding goal, or the escrow account is not open. You will receive the appropriate wire transfer instructions as soon as the company has exceeded their minimum funding goal and their escrow account has been opened.