Where is my refund?


What is the cancellation policy?

For Regulation Crowdfunding, investors are able to cancel at any point throughout the campaign up until 48 hours before the closing of the offering.  (Note: If the company does a rolling close, they will post an update to their current investors, giving them opportunity to cancel during this time frame. If you do not cancel, within this 5 day time frame, your investment will be invested in the company, and you will no longer be able to cancel the investment. If your funds show as ‘Invested’ your investment can no longer be cancelled.)

For Regulation A+, StartEngine allows for a four hour cancellation period. Once the four-hour window has passed, it is up to each company to set their own cancellation policy. You may find the company’s cancellation policy in the company’s offering circular. 

Where is my refund? 

Once your investment is canceled, there is a 10 day clearing period (from the date your investment was submitted). After your funds have cleared the bank, you will receive your refund within 10 business days.

Refunds that are made through ACH payments, can take up to 10 business days to clear. Unfortunately, we are at the mercy of the bank and will do everything we can to get you your refund as soon as possible but every investment needs to go through both the clearing process and then process and get sent back to the account associated with the investment.





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