Where is my refund?


What is the cancellation policy?

For Regulation Crowdfunding, investors are able to cancel their investment at any point throughout the campaign up until 48 hours before a close on funds, or if not invested yet, up until 48 hours before the campaign closes. (Note: If the company does a rolling close during the live campaign, they will post an update to their current investors, giving them the opportunity to cancel during this timeframe. If you do not cancel within this 5 day timeframe, your funds will be invested in the company, and you will no longer be able to cancel the investment. If your funds show as ‘Invested’ on your account dashboard, your investment can no longer be cancelled.)

For Regulation A+, StartEngine allows for a four hour cancellation period. Once the four hour window has passed, it is up to each company to set their own cancellation policy. You may find the company’s cancellation policy in the company’s offering circular.

Where is my refund?

Once your investment is canceled, there is a 10 day clearing period (from the date your investment was submitted). After your funds have cleared the bank, you will receive your refund within 10 business days.

Refunds that are made through ACH payments can take up to 10 business days to clear. Unfortunately, we are at the mercy of the bank, and will do everything we can to get you your refund as soon as possible. But every investment needs to go through the clearing process in order to get sent back to the account associated with the investment.





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