How can I pay for my investment?
We currently accept four forms of payment: Automated Clearing House (ACH), Bitcoin (Btc), Credit Cards, and Wire Transfer. ACH is an electronic network for financial transactions in the United States. An ACH transfer may be completed on the StartEngine website. In order to complete a wire, one must bring the given wire instructions to their bank. Bitcoin is payment through cryptocurrency and is only available for Regulation Crowdfunding (Small OPO) campaigns. Credit Cards are also only available for Regulation Crowdfunding (Small OPO) campaigns. Please note, international investors can only pay through Credit Cards or Wire Transfer.
Credit card investments will always be marked as “not received” until the time a disbursement (close on funds) is requested. Once a disbursement is requested, StartEngine will pull/capture all of the credit card investments. Your credit card investment will be marked as “received” once the funds have been credited to your investment (usually a few days after capture).
ACH (E-check) investments
Funds are only withdrawn from an investor's account once a company has exceeded their minimum funding goal, and escrow has been opened-- and therefore, until this happens, the status will remain “not received”. Once the escrow account has been opened, the funds committed via ACH investments can take up to 3-4 business days for them to reach a company's escrow account, and 10 days to clear once received.
If an ACH investment fails, the investor is notified immediately with a link to update their payment information with a follow up email a few days later to confirm their payment information.
Wire transfers are completed outside of the StartEngine platform, meaning the investor will need to contact their bank independently to execute the transfer. We send three separate emails to the investor reminding them to execute a wire transfer. The emails are sent: after 1 week, after 10 days, and a final email after 14 days. Each email includes a link to view the wire transfer instructions to execute the wire transfer. Until an investor contacts their bank and wires the funds, their status will remain “not received”.
BTC instructions should be sent to you via email, immediately following submission of the investment. Once BTC funds are sent and received, you will receive an email confirmation. It normally takes approximately 5 days for the BTC to be converted to USD. Once converted, you will receive an email for the total BTC to USD conversion amount.
All Bitcoin investments regardless of the amount must have both Know Your Customer ("KYC") and Anti Money Laundering ("AML") checks completed. In the event an investor does not enter in the information correctly, or there is a delay conducting the AML or KYC checks, it may take longer for the Bitcoin to be converted to dollars.